If you have anything you would like to ask us, you can get in touch by:
Please use your preferred method of contact below:
Email us with your query: firstname.lastname@example.org
For further details or information on our products, please call;
Tel: 0800 8046261 or 01926 457628
Product support opening times:
Mon - Fri: 9am - 5pm
Trade Enquiries: Meadow Lane, Long Eaton, Nottingham, NG10 2GD, England
Tel: +44 (0) 115 946 4000 | Fax: +44 (0) 115 973 6602 | E-mail: email@example.com
Consumer Enquiries: Clarence St, Leamington Spa, Warwickshire CV31 2AD England
Tel: 0800 8046261 or 01926 457628 | E-mail: firstname.lastname@example.org
Out of warranty
If your product is out of warranty we can put you in touch with our Nationwide network of approved Mercury engineers, operated by Repairtech Services (UK) Limited . All engineers are fully trained on our products and have fast access to genuine Mercury spare parts.
Repairtech engineers can repair most products for a fixed price of £195 including labour and any parts used where necessary. The fixed price is also inclusive of vat (exceptions apply). Call 01952980133 or email email@example.com to book your fixed price repair.
The fixed price includes a repair to the reported fault only – if you have multiple faults that require attention please contact Repairtech for a quote. Under the fixed price arrangement the engineer will only attend to the fault reported.
Induction cookers – a fixed price repair covers all parts of the cooker with the exception of Induction Hobs. If you require a repair to the Induction Hob contact Repairtech for a quote.
We are unable to offer a repair for any Thermastone or RC1090 products
Cancellation fee – cancellations will be accepted up to twenty four hours of booking the Job provided that there has been no engineer visit in the interim. A cancellation fee of £36 will be deducted from your refund. Cancellations on the day of the engineers visit will attract a cancellation fee of £84
No fault found – if the engineer attends and finds no fault with your product but ensures your product is working as specified there will be no refund.