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0800 8046261
0370 7895107

Customer Support


If you have anything you would like to ask us, you can get in touch by:

E-mailTelephoneLetter

Please use your preferred method of contact below:

Email us

Email us with your query: consumers@agarangemaster.co.uk


Call us

For further details or information on our products, please call;

Consumer Services: 
Tel: 0800 8046261 or 01926 457628
E-mail: consumers@agarangemaster.co.uk

Product support opening times:
Mon - Fri: 9am - 5pm


Write to us

Trade Enquiries: Meadow Lane, Long Eaton, Nottingham, NG10 2GD, England
Tel: +44 (0) 115 946 4000 | Fax: +44 (0) 115 973 6602 | E-mail: tradesales@agarangemaster.co.uk

Consumer Enquiries: Clarence St, Leamington Spa, Warwickshire CV31 2AD England
Tel: 0800 8046261 or 01926 457628 | E-mail: consumers@agarangemaster.co.uk


Out of warranty

If your product is out of warranty we can put you in touch with our Nationwide network of approved Mercury engineers, operated by Repairtech Services (UK) Limited .  All engineers are fully trained on our products and have fast access to genuine Mercury spare parts.

Repairtech engineers can repair most products for a fixed price of £195 including labour and any parts used where necessary.  The fixed price is also inclusive of vat (exceptions apply).  Call 01952980133 or email rangemaster@repairtechuk.co.uk to book your fixed price repair.

Exceptions

The fixed price includes a repair to the reported fault only – if you have multiple faults that require attention please contact Repairtech for a quote.  Under the fixed price arrangement the engineer will only attend to the fault reported. 

Induction cookers – a fixed price repair covers all parts of the cooker with the exception of Induction Hobs.  If you require a repair to the Induction Hob contact Repairtech for a quote.

We are unable to offer a repair for any Thermastone or RC1090 products

Cancellation fee – cancellations will be accepted up to twenty four hours of booking the Job provided that there has been no engineer visit in the interim.  A cancellation fee of £36 will be deducted from your refund.  Cancellations on the day of the engineers visit will attract a cancellation fee of £84

No fault found – if the engineer attends and finds no fault with your product but ensures your product is working as specified there will be no refund. 

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AGA Range

©2015 Mercury is a trading name of AGA Rangemaster Limited.
Registered in England & Wales under Registered Number 3872754.
Registered Office Address - c/o Aga Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD